db44's Privacy Policy

About Us

db44 (referred to hereinafter as "we", "our", or "the platform") operates a trusted online gaming and betting service for users in Bangladesh. Handling the personal information you provide while using our website db44.lat with the utmost care and responsibility is our primary commitment. This privacy policy clearly describes what types of information we collect, how we use it, and what measures we take to protect your data.

Scope of Applicability

This policy applies to all individuals who visit the db44 website, create an account, play games, place bets, or use any of our services. This policy applies fully to all our digital services, including mobile platforms.

Age Restriction

db44's services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

Registration & Identity Information

When you create an account on db44 or use our services, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Current residential address
• National ID or other identity verification information (where applicable)
• User's chosen username

Financial & Payment Information

We collect payment-related information to process deposits and withdrawals. bKash, Nagad, Rocket, and Upay are used for payments on db44. In this regard, we store only the transaction reference number and the last digits of the mobile wallet number — your full PIN or password is never collected.

Technical & Automatically Collected Information

When you visit our website, some technical information may be collected automatically, such as:

• IP address and device identification information
• Browser type and operating system version
• Cookie and session data
• Time spent on the site, pages visited, and click activity
• Referral source (where you came from when you arrived at our site)

Gaming & Activity Information

To ensure smooth platform operation and improve user experience, we store gaming history, bet amounts, win/loss records, and bonus usage information. This information is also used to ensure responsible gaming.

Service Delivery & Account Management

The information you provide is primarily used to create and manage your account, process deposits and withdrawals, distribute bonuses and rewards, and manage VIP membership.

Security & Fraud Prevention

db44 analyses collected information to ensure the security of your account and to prevent unauthorised access, fraud, and money laundering. If unusual activity is detected, we may take immediate action to protect you.

Customer Support & Communication

Our support team provides service 24/7 via live chat and email. Your account information is needed to provide relevant and effective assistance. Where applicable, we may use your contact information to notify you about new services, bonus offers, or important policy changes.

Platform Improvement & Analytics

By analysing user behaviour and preferences, we continuously improve our gaming experience, payment processes, and overall platform quality. No personally identifiable information is used in this analysis.

Responsible Gaming

By monitoring your gaming activity, we can identify problematic gambling behaviour early and apply necessary support and restrictions. This is done entirely for your wellbeing.

Payment Processors

To complete transactions, we share necessary information with our payment partners (bKash, Nagad, Rocket, Upay). This data sharing is limited solely to transaction verification, and these organisations have their own privacy policies.

Technology & Service Providers

Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other technology partners based on technical requirements. All such partners operate under strict data protection agreements.

Legal Obligations

In response to lawful instructions from a competent court or authority, or for the investigation of fraud or criminal activity, we may provide information when legally required to do so. In such cases, we will supply only the minimum information legally necessary.

Business Transfers

If required in the event of a restructuring, merger, or acquisition of db44's business operations, user information may be transferred. In such cases, we will notify you in advance and the new party will also be required to maintain the same privacy standards.

SSL Encryption Technology

db44 uses industry-standard SSL (Secure Socket Layer) encryption technology for all data transfers. This means your personal information and payment data are sent through fully secure channels and cannot be read by third parties.

Server & Storage Security

Our servers are protected by high-grade firewalls and access control systems. Collected data is stored in encrypted format and only authorised staff can access the information they need.

Account Security

A strong password policy is mandatory to protect user accounts, and suspicious login attempts are automatically detected and blocked. We always recommend you use a unique and strong password.

Regular Security Audits

Our security systems are regularly tested and updated. If any security vulnerability is identified, it is resolved promptly and affected users are duly notified.

What Are Cookies and Why Are They Used

Cookies are small text files stored on your device when you visit our website. db44 uses cookies to maintain your login state, improve site functionality, remember your preferences, and ensure security.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Store your language and other preferences.
• Analytical Cookies: Help improve the experience by analysing how the site is used.

Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent you from using some important features of the site.

Right to Access & Correct Information

You can view the personal information stored in your account at any time and request corrections if needed. Contact our support team to correct any inaccurate or incomplete information.

Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations, investigate fraud, or resolve ongoing disputes may need to be retained for a specified period.

Right to Object to Data Processing

You may object to your personal information being used for specific purposes. To opt out of marketing communications, contact our support team via live chat or email.

Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format. We will respond to this request within a reasonable time.

Active Account Data

While your account is active, we retain your complete information. This is necessary for service delivery, maintaining account history, and providing support.

Inactive & Closed Account Data

Even after an account is closed or becomes inactive, certain necessary information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention purposes. After that, the information is securely deleted or anonymised.

Financial Transaction Records

Records of payments and financial transactions are retained for a specified period as required by law. These records are necessary for dispute resolution and audits.

Notice of Changes

db44 periodically reviews and updates this privacy policy. For significant changes, we will notify you via your registered email address or through a notice on the platform.

Use of Service After Changes

If you continue using db44's services after a notice of policy changes has been published, it will be considered that you agree to the updated policy. We recommend you review this page regularly.